Return Policy

All our products come with a 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we will refund your money or exchange it.

Any and all items may be returned within 30 days of original order. Items MUST be returned in their original shipped condition and include all related parts and instructions. Credit will be issued less any missing parts. DAMAGED ITEMS WILL NOT BE CREDITED OR RETURNED TO SENDER. All credits issued are less shipping and handling charges, unless the error is on our behalf. In order to expedite your credit request, a copy of your original sales receipt should be included with your return. Please call us or contact us before returning an item and we will issue you a Return Authorization (R.A.) number. WE WILL NOT ACCEPT ANY RETURNED ITEMS WITHOUT AN ASSIGNED R.A. NUMBER WRITTEN VISIBLY ON THE OUTSIDE OF THE PACKAGE

Warranty Policy

All our products carry a one-year warranty from the manufacturer. Items may be exchanged ONLY for the exact same items with our one-year warranty and the customer will pay for shipping and handling, unless the error is on our behalf.
In order to expedite your warranty request, a copy of your original sales receipt should be included with your return. Please call us or contact us before returning an item and we will issue you a Return Authorization (R.A.) number. WE WILL NOT ACCEPT ANY RETURNED ITEMS WITHOUT AN ASSIGNED R.A. NUMBER WRITTEN VISIBLY ON THE OUTSIDE OF THE PACKAGE.

Damage Policy

If product is received damaged, you must contact MITO within 24 hours and keep all original packaging and its contents.